Contact Us | Contact Information |
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Health Net's Customer Contact Center | General benefit questions or issues.
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CVS Caremark | 1-866-572-3879 – Questions and information about benefits. |
SilverScripts (Employer PDP) Flex Retirees and PrimeCare Retirees | 1-866-634-6558 – Available 24 hours a day, 7 days a week. TTY: 1-866-552-6288 |
Behavioral Health & Substance Abuse Programs (HMO and Medicare Advantage members) | 1-888-327-0010 – MHN customer service For questions or help with authorizations, referrals and transition of care. |
Chiropractic and Acupuncture Benefits |
1-800-848-3555 – American Specialty Health (ASH) (8 a.m. to 5 p.m. Pacific time) Find a provider |
Edison Internal Employees | EIX Benefit Connection For change of address, adding or canceling a dependent, please contact EIX Benefits Connection at www.eixbenefits.com or by calling (866) MY-EIXHR (1-866-693-4947). Update your permanent residence and mailing address and phone number information: Edison International Portal Go to: About Me > Work-Life > Addresses > fill out the online form. Health Advocate – Reach out to a Health Advocate either online or call 1‑866‑695‑8622. |
Decision Power support/Nurse Advice Line | Log on to www.healthnet.com or refer to the back of your Health Net ID card for contact information. |
Call Health Net from outside the United States | 1. Dial the AT&T USADirect access number for the country you are calling from. (Visit www.usa.att.com/traveler for a list of country access codes). 2. After the prompts, dial toll-free 1-800-552-3971 to be connected to our main customer service system. |
Health Net's Special Investigations Unit | Report any fraud or suspected fraud issues. Learn more 1-800-977-3565 |