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Health Net Member Services General benefit questions or issues
Express Scripts
Accredo 800-620-6730 – Questions and information about specialty prescriptions.
TTY: 1-866-552-6288
Behavioral Health & Substance Abuse Programs (HMO and Medicare Advantage members) 888-327-0010 – MHN customer service
For questions or help with authorizations, referrals and transition of care.
Chiropractic and Acupuncture Benefits 800-848-3555 – American Specialty Health (ASH)
(8:00 a.m. to 5:00 p.m. Pacific time)
Find a provider
Edison Internal Employees EIX Benefit Connection

For change of address, adding or canceling a dependent, please contact EIX Benefits Connection or call (866) MY-EIXHR (866-693-4947).

Update your permanent residence and mailing address and phone number information:
Edison International Portal
Go to: About Me > Work-Life > Addresses > fill out the online form.

Health Advocate – Reach out to a Health Advocate either online or call 866‑695‑8622.
Decision Power support/Nurse Advice Line Log on to or refer to the back of your Health Net ID card for contact information.
Call Health Net from outside the United States
  1. Dial the AT&T USADirect access number for the country you are calling from. (Visit AT&T Traveler for a list of country access codes.)
  2. After the prompts, dial toll-free 1-800-552-3971 to be connected to our main customer service system.
Health Net's Special Investigations Unit Report any fraud or suspected fraud issues. Learn more