|Contact Us||Contact Information|
|Health Net's Customer Contact Center||
General benefit questions or issues.
1-866-572-3879 – Questions and information about benefits.
|SilverScripts (Employer PDP) Flex Retirees and PrimeCare Retirees||1-866-634-6558 – Available 24 hours a day,
7 days a week.
|Behavioral Health & Substance Abuse Programs (HMO and Medicare Advantage members)||1-888-327-0010 – MHN customer service
For questions or help with authorizations, referrals and transition of care.
|1-800-848-3555 – American Specialty Health (ASH)
(8 a.m. to 5 p.m. Pacific time)
Find a provider
|Edison Internal Employees||EIX Benefit Connection
For change of address, adding or canceling a dependent, please contact EIX Benefits Connection at www.eixbenefits.com or by calling
(866) MY-EIXHR (1-866-693-4947).
Update your permanent residence and mailing address and phone number information:
Edison International Portal
Go to: About Me > Work-Life > Addresses > fill out the online form.
Health Advocate – Reach out to a Health Advocate either online or call 1‑866‑695‑8622.
|Decision Power support/Nurse Advice Line||Log on to www.healthnet.com or refer to the back of your Health Net ID card for contact information.|
|Call Health Net from outside the United States||1. Dial the AT&T USADirect access number for the country you are calling from. (Visit www.usa.att.com/traveler for a list of country access codes).
2. After the prompts, dial toll-free 1-800-552-3971 to be connected to our main customer service system.
|Health Net's Special Investigations Unit||Report any fraud or suspected fraud issues. Learn more