Contact Us Contact Information
Health Net's Customer Contact Center

General benefit questions or issues.

  • 1-888-893-1572 – Active Employees, Flex Retirees 
    (under age 65), PrimeCare PPO and HMO Retirees
  • 1-800-596-6565 – Medicare Advantage 
    (Flex and PrimeCare retirees)
  • 1-800-331-1777 – Spanish
  • 711 (TTY)
  • Send a secure message
CVS Caremark

1-866-572-3879 – Questions and information about benefits.

SilverScripts (Employer PDP) Flex Retirees and PrimeCare Retirees 1-866-634-6558 – Available 24 hours a day, 
7 days a week. 
TTY: 1-866-552-6288
Behavioral Health & Substance Abuse Programs (HMO and Medicare Advantage members) 1-888-327-0010 – MHN customer service
For questions or help with authorizations, referrals and transition of care.
Chiropractic and 
Acupuncture Benefits
1-800-848-3555 – American Specialty Health (ASH)
(8 a.m. to 5 p.m. Pacific time)
Find a provider
Edison Internal Employees EIX Benefit Connection
For change of address, adding or canceling a dependent, please contact EIX Benefits Connection at or by calling 
(866) MY-EIXHR (1-866-693-4947).

Update your permanent residence and mailing address and phone number information:
Edison International Portal
Go to: About Me > Work-Life > Addresses > fill out the online form. 

Health Advocate – Reach out to a Health Advocate either online or call 1‑866‑695‑8622.
Decision Power support/Nurse Advice Line Log on to or refer to the back of your Health Net ID card for contact information.
Call Health Net from outside the United States 1. Dial the AT&T USADirect access number for the country you are calling from. (Visit for a list of country access codes).
2. After the prompts, dial toll-free 1-800-552-3971 to be connected to our main customer service system.
Health Net's Special Investigations Unit Report any fraud or suspected fraud issues. Learn more