Continuity of Care (COC)
When you switch health plans, you may be eligible to continue your care with your current doctors or medical groups. This is called Continuity of Care. You have 60 days after you are enrolled in this plan to request Continuity of Care.
Here is a list of conditions eligible for Continuity of Care:
- an acute condition;
- a serious chronic condition – up to twelve months;
- a pregnancy (including the duration of the pregnancy and immediate postpartum care);
- maternal mental health – up to 12 months from the diagnosis or from the end of the pregnancy;
- a newborn up to 36 months of age - up to 12 months;
- a terminal illness; or
- a surgery or other procedure that has been authorized and scheduled by your prior health plan as part of a documented course of treatment within 180 days of new plan effective date.
Continuity of Care Assistance Request Form
Medical
If you (or a covered family member) are enrolling in the POS plan and are currently getting ongoing medical treatment, call Member Services at 1-888-893-1572 or 1-800-596-6565 (retirees only) as soon as you can. A representative will help you decide if you can receive continuity of care support.
Behavioral Health
If you (or a covered family member) are getting mental health services or substance use disorder treatment, call the MHN number listed on the back of your Health Net ID card as soon as possible. If your current provider is not an MHN network provider, you may be eligible for Continuity of Care. You will be connected with a care manager who will review your status and will either arrange for a medically appropriate transfer of your care to a MHN participating provider, or will facilitate a Continuity of Care request.